Privacy Policy
Last updated: September 2026.
Information we collect
When you make a reservation request or contact Reserve Residency through this
website, we may collect information such as your name, email address, telephone
number, requested accommodation, stay dates, number of guests and any information
you choose to include in your message or special request.
How we use your information
Reserve Residency uses this information to respond to enquiries, check
availability, process reservation requests, communicate with guests, administer
confirmed stays and provide customer support.
Payments
Current website reservations are submitted as booking requests. Where payment
information or M-Pesa confirmation is provided, it is used to verify the
applicable reservation payment.
If card or other online payment processing is enabled in future, payment details
may be processed by an authorised third-party payment provider. Reserve Residency
does not intend to store full payment-card details directly on this website.
Sharing of information
Personal information is not intended to be sold to third parties. Information
may be shared with service providers where reasonably necessary to operate the
website, communicate with guests, process payments or provide services connected
with a reservation.
Data security
Reasonable technical and administrative measures are used to protect information
submitted through the website. However, no internet-based system can guarantee
absolute security.
Retention
Reservation and enquiry information may be retained for as long as reasonably
necessary to administer bookings, maintain appropriate business records, resolve
enquiries and meet applicable legal or accounting requirements.
Your information
You may contact Reserve Residency if you have a question about personal
information you have provided through the website or wish to request an
appropriate correction or update.
Cookies and website services
The website may use essential technical cookies required for website functionality
and security. Additional analytics, advertising or third-party tracking services
should only be described here if they are enabled on the website.
Contact
For privacy questions, contact
reserve@reserveresidency.com
or call
+254 798 496 132.